Driving Talent and Organizational Excellence through Inspirational Leadership
Summary
"People will forget what you said, people will forget what you did, but people will never forget how you made them FEEL." - Maya Angelou
Thought Leader • Program Manager • Talent Advocate •
As our workforce continues to evolve, I am passionate about building relationships with our talent to help them achieve their full potential. I have excelled at delivering results through managing multifaceted projects and programs reaching across multiple lines of businesses, functions and regions, resulting in the implementation of common strategies and initiatives within Global Performance Management.
I am a Senior Vice President of a Fortune 100 multinational financial institution, with over 10 years of experience in strategic planning and program management. I have perfected the skills of managing projects from conception to implementation, prioritizing key strategic initiatives, collaborating and communicating across various levels of leadership, all with integrity while thinking forward compatibly.
Areas of Expertise: ? Strategic Leadership ? Vendor Management ? People Management ? Performance Management ? Project Management ? Agile ? Lean Six Sigma ? Global Operations ? Regulatory Compliance ? Data Analysis
Open to new opportunities. Angela.Alizadeh@gmail.com
Public Sector, Change Management Designed and delivered a leadership workshop providing best practices and exercises to create a vision and guiding principles, break down barriers to adoption, identify stakeholders and empathy mapping to drive engagement within mid-level leaders. Advised senior business leaders on key governance considerations (including team structure, roles and responsibilities and recommended governance activities).
Telecommunications, Change Management Designed and delivered training and communication to support digital transformation to the cloud and drive adoption of governance model that would lead to a 20% reduction in cloud usage costs.
Health Care, Organization Transition & Change Management Defined the change strategy and transformation roadmap which identified the impacted stakeholder groups, key transition steps/milestones, training plan and communication plan aligned to all major changes. Supported the redesign of the Business Intelligence Organization with talent review, talent re-alignment, change management and technical transformation deliverables.
Aerospace, Training Designer Tasked with creating training materials to support the transition to an Enterprise Data Warehouse (EDW) Model.
Rotated through 3 different positions: Senior Project Manager to implement time tracking system for HR and Capacity Planning, Project Manager to provide Debt Restructure operations readiness liaison, and Senior Supervisor to manage tenured Service and Sales teams in Sears Customer Service.
Senior Project Manager, Citibank
Provided program management of North America Collections Performance Management. Managed team of 2 North America Project Managers. Provided program management of CTTS (Collections Time Tracking System). Drove project management of Merced Performance Suite pilot.
VP, Senior Program Manager, Citibank
Developed, prioritized, and executed global collections performance management strategies, focusing on manager effectiveness and coaching capabilities. Served as liaison between Performance Management team and Operations, HR, Training, Risk, Compliance, and Quality groups. Managed Performance Strategies, Risk Mitigation, Process Improvement, Project Implementation and Business Operations support.
Sr. VP, Group Manager - Performance Management, Citibank
Define, develop, implement, and maintain common performance management discipline across Global Collections and Customer Service, affecting 30K+ employees.
Manage $1.3M vendor budget to support nationwide employee engagement, rewards and recognition program, enhancing positive culture for 8K+ Collections’ agents.
Manage 9 officers ranging from People Managers to Individual Contributors. Collaborate and consult with senior leaders and key stakeholders from Operations, HR, Training, Risk, Compliance, and Quality groups.
Proudest Accomplishment
Launched common Performance Strategy across multi-region/ business Operation, impacting 30K+ users
measure performance success, implement solutions to address gaps, works as a partner
5+ years managing global initiatives across US, LATAM, EMEA, and APAC
launched performance management platform and strategies across 18 COUNTRIES in 4 regions
8 Years leading a diverse team across the US
Managed high performing remote team across 5 cities
Global Performance Management
strategic thought leader, program manager, global operations
Education Highlights
Bachelor of Science
Business administration
Bachelor of Science
Management
Bachelor of Science
Accounting
Master of Business Administration (MBA)
University of miami
personal Interests
Event and Wedding Planning
entrepreneur | planning social life events
360 Employee feedback Results
98%
Ethical Culture index
100%
Manager Effectiveness
100%
Diversity Index
Skills and years of experience
Vendor management
7
regulatory compliance
5
Global Operations
5
Change management
5
People management
9
Program management
5
Project Management
10
performance management
10
Strategic Leadership
8
Informal Interview with ANgela
What do you think are the best skills that you bring to your job?
First, People and Performance Management. But we have talked about that.
I love to think strategy. I enjoy talking through opportunities, problems or issues and figuring out how to solve the puzzle through new initiatives. I am great at mapping out new projects and breaking them down into tactical tasks for execution.Â
So, what is it that you do?
[Laughs] Well, I am a Performance Management and Talent Development Leader.
Officially my job is to develop and implement performance management strategies that tie business specific goals to performance objectives that drive results and improve the company's bottom line.Â
Which really means, I help people become better at their job and achieve their full potential.Â
If you were a superhero, what would your superpower be?
MAGNETISM is my superpower. Â
I believe that we accomplish great things when we build and leverage great teams. I excel at building and fostering high performing teams, promoting innovation, boldness, failing fast all while fostering relationships and putting people first. With any initiative, program launch, or project, I prioritize getting the right people engaged and connecting all the dots to ensure success.
Who has influenced your career?
I have been blessed to have worked for many great managers, especially during the formative years of my career. They were not only managers, but became influential mentors and coaches.Â
One of my first managers taught me to remember that we manage to the numbers and results, but we coach and inspire our people. This piece of wisdom has stayed with me as I have grown in my career and have built high performing teams that deliver results everyday, by putting people first. Another manager was the first person to challenge me in my career to step outside of my comfort zone and try something new. That opened a door that catapulted my career in a direction I would never have dreamed, but I am so grateful to have found.
Lastly, the outlook I have in my career has been heavily influenced by a mouse....Mickey Mouse. I spent 6 months fully immersed in the Disney culture, learning and living the Disney philosophy of creativity, innovation and guest experience. The values I learned then continues to inspire me today.
